Privacy Policy

Last updated: March 3, 2026

1. Information We Collect

Personal Information

Contact details (name, email, phone) when you contact us or request quotes
Booking information when you make reservations
Payment information (processed securely by third parties)
Email addresses provided for quotes, offers, and travel-related communications

Automatically Collected Information

IP address and browser information
Pages visited and time spent on our site
Referral sources and search terms

2. How We Use Your Information

Process bookings and provide customer service
Send booking confirmations and updates
Respond to your inquiries and provide requested quotes
Send you travel offers, deals, and promotional content related to your interests
Provide personalized recommendations based on your travel preferences
Improve our website and services
Comply with legal obligations

3. Email Communications

We may use your email address to:
• Respond to your travel inquiries and questions
• Send you personalized quotes for tours and activities
• Share special offers and deals that match your interests
• Provide travel tips and destination information
• Send booking confirmations and travel updates
You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails.

Essential Cookies

Required for basic site functionality, including:

Session management
Security features
Language preferences

Analytics Cookies

We use Google Analytics to understand site usage (only with your consent):

Page views and user behavior
Traffic sources and demographics
Site performance metrics

Cookie Management

You can control cookies through:

Our consent banner (appears monthly)
Browser settings
Google Analytics opt-out: tools.google.com/dlpage/gaoptout

5. Information Sharing

We share information only when necessary:

Tour operators: To process your bookings
Payment processors: To handle transactions securely
Legal requirements: When required by law

We never sell your personal information to third parties.

6. Your Rights (GDPR/CCPA)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion of your data
Portability: Receive your data in a portable format
Opt-out: Withdraw consent for data processing

To exercise these rights, contact us at [email protected]

7. Data Security

We protect your information through:

SSL encryption for data transmission
Secure servers and regular security updates
Limited access to personal information
Regular security audits

8. Data Retention

Booking data: 7 years (legal requirement)
Analytics data: 26 months (Google Analytics default)
Cookie consent: 30 days
Contact inquiries: 2 years

9. International Transfers

Your data may be processed in countries outside the EU/EEA. We ensure adequate protection through:

Standard Contractual Clauses
Adequacy decisions by the European Commission
Certified privacy frameworks

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website or email.

12. Contact Information

For privacy-related questions or to exercise your rights:

Email: [email protected]
Subject: Privacy Request
Response time: Within 30 days

13. Legal Basis for Processing (GDPR)

Contract performance: Processing bookings
Legitimate interest: Website analytics and improvements
Consent: Marketing communications and non-essential cookies
Legal obligation: Tax and accounting records